Privacy policy

Last updated: 31st August 2026. 

This Privacy Policy describes how Capall (the ""Site"", ""we"", ""us"", or ""our"") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from our website or otherwise communicate with us (collectively, the ""Services""). For purposes of this Privacy Policy, ""you"" and ""your"" means you as the individual customer and user of the Services.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described herein. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

1. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site and update the ""Last updated"" date.

2. How We Collect and Use Your Personal Information

To provide our equestrian products to you, we collect personal information from a variety of sources. The information we collect varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect to communicate with you regarding your orders, comply with legal obligations, and protect the rights of Capall and our customers.

3. What Personal Information We Collect

The types of personal information we obtain depend on your interaction with our Site.

Information We Collect Directly From You

Information that you directly submit to us through our Services may include:

  • Basic contact details: Including your name, shipping address, and phone number.
  • Order information: Including your name, billing address, shipping address, payment confirmation, email address (for order updates only), and phone number.
  • Customer support information: Information you choose to include in communications with us, such as when sending a query regarding a saddle pad or ear bonnet.

Information We Collect Through Cookies

We automatically collect certain information about your interaction with the Services (""Usage Data"") using cookies and similar technologies. Usage Data may include:

  • Device information and browser type.
  • IP address and network connection details.
  • How you access the Site and your interaction with our product pages.

Information We Obtain From Third Parties

We obtain information from service providers who collect information on our behalf:

  • Shopify: To power our Site and store infrastructure.
  • Payment Processors: Such as Stripe or PayPal, who collect your payment details to fulfill your order.
  • Shipping Partners: Such as An Post, to ensure your items are delivered to your address.

4. How We Use Your Personal Information

  • Providing Products and Services: We use your information to perform our contract with you, including processing payments, fulfilling orders, facilitating returns/exchanges, and sending order-related notifications.
  • Security and Fraud Prevention: To detect and investigate possible fraudulent or illegal activity.
  • Customer Communication: To provide support and be responsive to your inquiries. This is in our legitimate interest to maintain our business relationship with you.

5. Cookies

We use Cookies to power and improve our Site (including remembering your cart) and to run analytics to understand how users interact with our products. You can choose to remove or reject Cookies through your browser controls, though this may impact your ability to use certain features (like the shopping cart).

6. How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes:

  • Service Providers: Such as Shopify, payment processors, and shipping/fulfillment partners (e.g., An Post).
  • Business Transactions: In connection with a merger or sale of the business.
  • Legal Compliance: To comply with applicable laws or respond to lawful requests.

7. User Generated Content

If you choose to post a product review on the Site, that content will be public and accessible by anyone. We are not responsible for the privacy of information you choose to make public in these areas.

8. Children’s Data

Our Services are not intended for children, and we do not knowingly collect personal information from children. If you are a parent/guardian and believe your child has provided us with information, please contact us for its deletion.

9. Security and Retention

Please be aware that no security measures are perfect. We retain your personal information for as long as necessary to provide our Services, resolve disputes, or comply with Irish and EU legal obligations.

10. Your Rights (GDPR)

As an individual in the EEA, you have certain rights regarding your data:

  • Right to Access: To see what data we hold about you.
  • Right to Delete: To request the erasure of your personal information.
  • Right to Correct: To update inaccurate information.
  • Right of Portability: To receive a copy of your data in a portable format.
  • Withdrawal of Consent: Where processing is based on consent, you may withdraw it at any time.

11. Complaints

If you have complaints about how we process your personal information, please contact us using the details below. You also have the right to lodge a complaint with the Data Protection Commission (DPC) in Ireland.

12. Contact

Should you have any questions about our privacy practices, or if you would like to exercise your rights, please contact us:

Capall Email: info@capall.ie

Address: The Tara Building, 11-15 Tara Street, Dublin 2, D02 RY83"