At Capall, we believe quality pieces deserve a longer life. Our Preloved initiative allows customers to return selected Capall items in good condition in exchange for store credit, helping to reduce waste, extend the life of beautifully made equestrian wear, and make Capall more accessible to more riders.

Items We Accept

We currently accept the following Capall items for preloved submission:

• Tops
  
• Jackets
  
• Breeches
  
• Saddle pads
  
• Ear bonnets
  

Items We Do Not Accept

For hygiene and resale reasons, we are unable to accept:

• Socks
  
• Caps
  
• Any non-Capall items
  
• Items that have been altered, damaged, or are in poor condition
  

Condition Requirements

To be eligible for the preloved scheme, items must be returned in good, wearable condition.

Accepted items should:

1. Be clean and fully dry
   
2. Be free from major stains, odours, or excessive wear
   
3. Have no holes, tears, broken fastenings, or missing components
   
4. Not be heavily pilled, frayed, faded, or stretched
   
5. Not have been altered or repaired in a way that affects resale quality
   
6. Items that are heavily worn, damaged, stained, or otherwise unsuitable for resale will not be accepted.

Cleaning and Resale

All accepted items will be professionally cleaned using an industrial washer before being resold through the Capall Preloved programme.

Please note that these pieces are preloved items, and as such, they may show light signs of previous wear even after cleaning.

Store Credit

Approved items will be eligible for store credit, which can be used toward future Capall purchases.

Store credit will be issued once items have been received and assessed
The value of store credit may vary depending on the item and its condition
Store credit is non-transferable and cannot be exchanged for cash

Right to Refuse Items

Capall reserves the right to refuse any item that does not meet our condition standards or product requirements.

If an item is not accepted, we may be unable to return it unless otherwise agreed in advance.

Additional Notes

We recommend sending items only once they have been checked carefully and are in their best possible condition

Capall may update the list of accepted items from time to time

By participating in the Preloved programme, customers agree that returned items may be cleaned, refurbished if necessary, and resold by Capall